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Commbank

Platform Creation

I had the opportunity to collaborate with Commbank on multiple internal and external projects. My work included enhancing the onboarding experience for staff handling mortgage applications in-store and implementing the new PDDO regulations. This involved ensuring staff were legally compliant in categorizing and uploading documents for new banking products.

I was responsible for designing complex process flows and lo-fi wireframes and to ensure all online experiences were intuitive and comprehensive. This included covering every aspect of required documentation. Ensuring all legal details were accurately fulfilled by contributing users was critical, as banks faced fines for any failure to document and categorize their products correctly.

Commbank

2021

Leveraging the existing onboarding experience, I developed a new Enterprise UI, significantly enhancing the digital experience for both staff and customers. This involved creating intuitive flows, streamlining user interactions, and incorporating feedback (via low - fidelity testing sessions) to ensure a seamless and efficient interface. The result is a more cohesive and user-friendly platform that meets the evolving needs of our enterprise staff and improved overall satisfaction.

Improving experiences

By utilizing and evolving the Commbank Enterprise Design System, I developed a new digital experience for staff onboarding new clients in-store. This innovative solution significantly reduced wait times and enhanced overall efficiency. As a result, Commbank saw substantial savings in both human and financial resources.

This project not only streamlined the onboarding process but also reinforced the importance of a well-designed, adaptable system in driving operational success and cost-effectiveness.

Complex experiences can be made simple and intuitive by streamlining information, a clear heirarchy of type, structure - partnered with common sense and a healthy dose of User-testing.

Nabtrade